WCS CARE PLAN YOUR COMPUTER, CHECKED TWICE A YEAR

WHAT'S INCLUDED

For each computer on the plan, every membership year.

• A WELCOME VISIT AFTER YOU JOIN

  Book it once you've joined; I confirm the day when you book. It's your first Care Visit (the checklist is below), and I set it up to stay up to date on its own. If something's wrong, your included fix can go toward it right then.

• TWO CARE VISITS A YEAR

  The Welcome Visit, then the next one about 6 months later, and two every membership year after that. I email you when one is due.

• ONE INCLUDED FIX A YEAR

  Up to $80 of labor for one repair (one problem, one drop-off), ready from day one. Labor past $80 and parts are extra, and I quote them and wait for your OK first.

• FREE DIAGNOSTICS

  All year, while your plan is active, finding out what's wrong costs nothing, and it's never subtracted from a refund. You still see the price and approve any repair before I start.

• PRIORITY

  Members get priority appointments and bench time. I confirm the start date when you book.

• 90-DAY WORKMANSHIP WARRANTY ON MY WORK

  For members, instead of the usual 30 days. If the problem I fixed comes back or something's wrong with my work in that time, I redo it at no charge. It keeps running if the plan ends, and redoing the same repair never uses another included fix.

• MONTHLY MEMBER EMAIL

  What to update, one local scam alert, one tip, and a heads-up when a Care Visit is due.

• MEMBER LIBRARY (PLANNED)

  Guides to read and download while your plan is active. No guides are available yet, so it isn't part of what you pay for today; I'll email members when the first one is up.

Also included: a scam check (send me a suspicious email, text or call from your account and within one business day I reply with the warning signs I see and how to check it safely; advice only, I never connect to your computer), and once a year, when you ask, I set up a new computer, move your files over, and move the plan to it.

PRICES

Per computer, plus 7% NC sales tax on every charge. The extra-computer price is for other computers in the same account while one full-price plan is active, and a computer keeps its price while it stays on the plan. No sign-up fee, no minimum term. It renews on its own until you cancel.

I'm starting with the first 15 computers, so I can see how long visits really take. Once those are taken, call or email me and I'll put you on the waiting list.

THE RULES

• One agreement per computer, each with its own number (like CP-1001), tied to that computer's serial number. If you replace the computer, I move the agreement to the new one; otherwise it can't be moved to another computer or person, and it has no cash value.
• Your household is the computers on one account, up to four. The first is $20 a month; each extra one on the same account is $15 a month. A computer's price never changes while it stays on the plan, even if the first computer's plan ends. 7% NC sales tax is added to every charge. No sign-up fee.
• Laptops and desktops only (not tablets or phones) whose system gets security updates when they join. A Windows computer qualifies while it still gets Microsoft security updates (Windows 10 through Microsoft's Extended Security Updates).
• If your computer can't be accepted at its Welcome Visit (it isn't a laptop or desktop, its system no longer gets security updates, or it can't be made to work), I end the plan and refund everything you paid for it.
• Month to month or yearly, with no minimum term. It renews automatically until you cancel.
• Care Visits and the included fix don't roll over. Your first membership year starts on the day you join. Cancelling and joining again in the same membership year doesn't start the year's allowances over: they follow the computer (its serial number) and your account.
• Yearly plans: I email you a reminder 15 to 45 days before each renewal.
• If a payment doesn't go through, the plan keeps working for three days. After that its perks pause until it's paid, and if it's still unpaid 30 days after it was due, the plan ends (I email you first).
• I can end a plan only if it stays unpaid, if your computer can't be accepted at its Welcome Visit, or if a rule in the terms is broken: asking for plan work on a computer that isn't the registered one (except the included new computer setup), fraud, or threats or harassment. If I ever stop offering the plan, I refund the unused part of what you paid.
• I can change these terms only at a renewal, and I email you first. Your price stays the same while your computer stays on the plan.

Every rule, in plain words: the WCS Care Plan terms →

QUESTIONS

Do I have to join to get a repair?

No. You never have to buy the WCS Care Plan to buy a computer or anything else from me, to get a repair, or to get financing. Every repair and service on this site is open to everyone at the listed prices.

What if my computer already has a problem?

Bring it to your Welcome Visit. If something's wrong, your included fix can go toward it right then: labor up to $80, parts extra and quoted first. If your computer can't be accepted at its Welcome Visit (it isn't a laptop or desktop, its system no longer gets security updates, or it can't be made to work), I end the plan and refund everything you paid for it.

Can I cancel?

Any time, on your account page, from the link in Square's emails, by calling (800) 292-8397, or by emailing support@waynesvillecomputerservices.com. "Stop renewing" keeps your plan to the end of the time you've paid for, with no refund. "End it today" ends it now: you get back the unused part of what you paid, less the regular price of the work I've already done in that period (Care Visits (the Welcome Visit too), the included fix's labor and a new computer setup), so it may be $0. Diagnostics are never subtracted, and there's no extra cancellation charge. You see the exact amount before you confirm.

What if I don't use my visits or my fix?

They don't roll over to the next membership year, and the price is the same either way. I email you when a Care Visit is due so it doesn't slip by.

Is any of it remote?

No. Like every repair here, Care Visits and fixes are drop-off, by appointment. The scam check is advice by message: I never connect to your computer. I don't do remote support or house calls. I don't monitor your computer or its backups between visits.

Can I add more than one computer?

Yes, up to four on one account (that's your household), each with its own agreement and its own Welcome Visit. The first is $20/month + 7% NC sales tax ($21.40); each extra one is $15/month + 7% NC sales tax ($16.05), or $150/year + 7% NC sales tax ($160.50). A computer's price never changes while it stays on the plan.

What if I get a new computer?

Ask for your new computer setup from your account. I set up the new one, move your files over, and move your plan to it: same agreement, same membership year.