VIRUS & MALWARE
REMOVAL
Pop-ups, a browser that keeps jumping to the wrong search page, fake virus warnings, or a computer that suddenly crawls. I clean out viruses, adware and other malware, put your browsers back the way they were, and tighten your security settings so it's less likely to come back.
Drop-off service only. Bring your laptop or desktop to me in Waynesville, NC. I don't do remote fixes.
WHAT'S INCLUDED
- Deep scans for viruses, adware, spyware and other malware
- Removal of what's found, including pop-up and browser-hijacking programs
- Browsers put back: home page, search engine and extensions checked
- Security settings hardened so it's less likely to come back
- 30-day workmanship warranty
HOW MUCH DOES VIRUS REMOVAL COST?
$80 flat ($85.60 with NC sales tax), with a 30-day workmanship warranty. Most removals are done in 1 business day. Drop-off only, in Waynesville.
If the only safe fix is wiping and reinstalling, I'll tell you first, before anything is erased.
Ransomware can leave files locked even after it's removed. I'll tell you honestly what can and can't be recovered.
Bring your device and charger.
Slow, but no pop-ups or warnings? See the Speed-Up & Tune-Up →
Open Mon–Sat 7 AM–10 PM · Drop-off & pickup by appointment · book online or call (800) 292-8397
HOW DO I KNOW IF MY COMPUTER HAS A VIRUS?
Any one of these is worth a look. Two or more together usually means something got in.
- Pop-up ads, even when the browser is closed
- Your home page or search engine changed on its own
- New toolbars, extensions or programs you didn't install
- Warnings that say your computer is infected and to call a number
- Your antivirus turned off and won't turn back on
- Friends getting strange emails or messages from you
- The computer suddenly got much slower, or the fans run nonstop
- Files you can't open, with a note asking for payment (ransomware)
Files locked or missing after an infection? See data recovery →
GOT A "CALL MICROSOFT" WARNING?
Those full-screen warnings with a phone number are a scam. Microsoft, Apple and real antivirus companies don't put phone numbers in pop-ups, and they don't call you about viruses.
- Don't call the number, and don't let anyone connect to your computer remotely.
- Close the browser. If it won't close: on Windows press Ctrl + Shift + Esc and end the browser in Task Manager; on a Mac press Option + Command + Esc and force quit it. Or hold the power button to shut down.
- Already let someone in or paid them? Disconnect from the internet, call your bank or card company, and change your passwords from a different device.
- Then bring the computer in, and I'll check it and remove anything they left behind.
Want your accounts harder to break into? Try my free 5-Minute Wins ↗
BOOK YOUR DROP-OFF
Pick your drop-off time online. Labor is paid at pickup, once the work is done.
Pick a Drop-Off Time