Terms of Service

Overview

These terms govern your use of the Waynesville Computer Services website and repair services. By booking a drop-off or using the site, you agree to these terms.

Services

We provide in-person, drop-off computer repair and upgrade services for laptops, desktop computers (and software-only service for tablets) in Waynesville, NC. We do not offer remote support. You must bring your device to us and pick it up when the work is complete.

Diagnostics & Estimates

A flat $40 diagnostic fee applies to assess your device. If you go ahead with a repair, the diagnostic payment counts toward it once, and the labor for the diagnostic and repair together is at least $80 (or the repair’s normal labor price if higher). If you decline the repair, only the diagnostic fee applies. Services booked without a diagnostic keep their normal prices. Estimates (including the online quote wizard) are approximate and based on the symptoms described and the condition observed; the actual cost may differ once the device is inspected. You approve the exact price before any work begins or any part is ordered, and we ask before any additional work. A basic compatibility check for an upgrade you pick is free, and the upgrade carries no diagnostic fee; if your computer can’t support it, you pay nothing for it unless you agreed to a diagnostic. If another problem is found, we ask before charging for a diagnostic. If our prices change, a quote you already agreed to is honored.

Payment

Getting an estimate and booking are free. Prices are plus 7% North Carolina sales tax. Parts are priced upfront on your quote; when a repair or upgrade needs parts ordered, the agreed parts amount is due when you approve the quote, and we order the parts after it’s paid (we may make an exception for an individual job). If a part’s price changes before we order it, we check with you first. The rest is due at pickup, less anything you already paid. At pickup we accept cash, card, and most payment methods. The $40 diagnostic, $60 OS service, $60 deep cleaning, and $30 software install (up to 3 apps) can optionally be prepaid online through Square. If we send you a payment link, you can pay it online through Square. You can bring your own compatible part; we charge the normal installation labor, and the part itself isn’t covered by our warranty.

Warranty

Repairs come with a 30-day workmanship warranty, starting when you pick up your device. If the problem we fixed comes back or there’s a problem with our work, contact us by phone at (800) 292-8397 or by email at [email protected] and we’ll redo the work at no charge. The warranty doesn’t cover new issues, physical or liquid damage, or problems unrelated to the original repair. Parts we supply carry any applicable manufacturer’s or seller’s warranty, subject to its terms. Customer-supplied parts aren’t covered, but our installation of them is. Your old parts are returned to you unless you agree to a supplier exchange that requires them.

Customer Accounts

Accounts are optional; you can book without one. If you create one, use an email address you control and keep your login private. The repair status and notes in your account are for your information; estimates, approvals, and payment still work as described above. We may suspend or delete accounts that are misused, and you can delete your account at any time from your account page, or ask us to.

Your Responsibilities

• Back up your data before drop-off; we are not responsible for data loss.
• Provide accurate contact information and a truthful description of the issue.
• Pick up your device within a reasonable time after being notified it is ready.
• Provide any passwords or accessories needed to perform the requested service.

Limitation of Liability

Our services are provided on an “as is” basis. To the fullest extent permitted by law, we are not liable for indirect or incidental damages, including loss of data, lost profits, or business interruption, and our total liability is limited to the amount you paid for the service in question.

Unclaimed Devices

Devices not picked up within 30 days of being notified that service is complete may be considered abandoned. We will make reasonable efforts to contact you before disposing of any unclaimed device.

Electronics Drop-Off

Electronics left with us through our free drop-off become the property of Waynesville Computer Services and won’t be returned. Every drive with personal data is wiped. Please back up anything you want to keep before drop-off; we are not responsible for data on devices left with us.

Computers We Sell

Used computers bought through our website shop are picked up in Waynesville by appointment. You can pay online through Square (7% North Carolina sales tax is added at checkout) or when you pick it up. If a computer doesn’t work, stops working, or isn’t as described in its listing (specs, condition, or what’s included), you can return it within 7 days of pickup and choose a full refund or a free repair. Changing your mind, damage after pickup (such as a drop, a spill, or a cracked screen), software, settings, or accounts you add, wear shown in the listing photos, and normal battery life aren’t covered; a battery that won’t charge at all is. Contact us by phone at (800) 292-8397 or by email at [email protected] within 7 days, then bring the computer back by appointment with everything it came with. Refunds go back the way you paid, tax included. Things bought elsewhere, like Facebook Marketplace or eBay, follow that listing’s terms.

Custom Dashboard

Personal dashboard access is $10 per month or $100 per year, billed through Square and renewed automatically until cancelled. You can start independently; personal setup help is optional at $90 for about an hour. Business dashboards are arranged with us directly. Existing agreed quotes and included-service promises are honored.

Automatic bank sync is optional and uses a separate SimpleFIN subscription, paid directly to SimpleFIN ($15/year or $1.50/month, plus tax). Manual entries and CSV imports do not require it. During a setup with us, we pay a provider charge for you only if you agree; its cost is listed separately and who renews it is agreed first. We never receive your bank login.

Cancel future renewals from your dashboard. Normal access continues through your paid period, followed by 30 days to export existing data without new syncing. An existing subscriber has 3 days to fix a failed renewal before normal use stops. The first purchase requires confirmed payment. Refund requests are reviewed individually; cancellation does not automatically issue a refund. These terms do not limit rights that applicable law gives you.

The dashboard organizes information you enter or connect; it does not move money, pay bills, or give financial advice. Receipt recognition, categories and bank feeds can be incorrect or delayed, so verify important information. You can cancel billing and delete your dashboard yourself. Data is not automatically deleted when a plan ends; contact us for data assistance after the export window. Exported receipt-photo links must be downloaded within the time shown.

Changes

We may update these terms from time to time. The “last updated” date above reflects the most recent revision.

Contact

Questions about these terms? Email [email protected] or call (800) 292-8397.